Shipping Policy
Kellyeve offers Free Standard Shipping (7 - 10 days) as well as Express Shipping (4 - 6 days) on all orders.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Kellyeve to import the goods on his behalf. Further, the consignee/buyer agrees Kellyeve may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard and international orders may take up to 2 business days to process (excluding Saturdays, Sundays, and Holidays).
After your payment is verified, our estimated shipping times vary from 7 to 10 business days depending on your choice of shipping method. This is just an estimate and doesn't include weekends or holidays.
Shipping fees are non-refundable. If you refuse any shipments from Kellyeve, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any refunds.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Kellyeve does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or replacements for packages that the carrier confirms as being delivered.
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Additionally, Kellyeve reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Kellyeve reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
You can truck your order on these websites:
✅If your address is in the United States, Canada, Australia, Germany, France, the Netherlands, Italy, Spain, Belgium, Luxembourg, South Africa, Jersey, Guernsey, the Isle of Man. You can check the logistics information at the following URL.
➡➡➡http://www.yuntrack.com
✅If your address is in the UK. You can check the logistics information at the following URL.
➡➡➡https://www.yodel.co.uk/
✅If your shipping address is not in the above country, you can check your logistics information at the following URL.
➡➡➡http://www.17track.net
✅If you can't find your logistics information in the above link, it may be because the logistics provider has not synchronized the information in time, please try again after 24 hours or please contact our customer service.
✅Customer Service Email: vip-sevice@kellyeve.com